Refund Policy
Latest Approval Date: August 2026
1. Purpose
1.1. The purpose of this policy is to outline procedures related to refund of fees for Campion College students.
2. Definitions
2.1. For the purpose of this policy, the following definitions apply:
Census Date means the last day that a student can withdraw from a course without incurring an academic or financial penalty.
FEE-HELP means a Government loan scheme that helps eligible higher education students enrolled in a fee paying course pay their tuition fees.3. Scope
3. Scope
3.1. This policy applies to all students enrolled in courses at Campion College. It is in regard to:
- Tuition fees (the course fees).
- Residential accommodation fees.
- Other goods and services.
- Residential and other deposits.
- Fines and penalties.
4. Principles
4.1. A student who withdraws from a course after the census date must be entitled to apply for a refund of tuition fees paid or a remission of their FEE-HELP debt in accordance with the Withdrawal from Studies and Course Variation Policy.
5. Policy and Procedures
5.1 Tuition Fees
5.1.1. Enrolment or re-enrolment at Campion College constitutes a contract between the student and the College for the period of one academic semester or for the length of the program if it is less than one year. This contract means there is an obligation on the student to pay tuition fees for that semester or for the length of a program.
5.1.2. A total refund will only be granted under the following circumstances:
a. Course/unit of study cancelled by Campion;
b. Withdrawal before the Census Date;
c. Withdrawal due to an unsuccessful visa application by international students;
d. Withdrawal after the Census Date for the teaching period where compassionate and/or compelling circumstances exist (refer to Withdrawal from Studies and Course Variation Policy).
5.1.3. A total refund will be processed in the form of:
a. Electronic funds transfer to an account nominated by the student if the student has paid the tuition fees upfront; or
b. Re-crediting of Fee-Help balance if the student has deferred the tuition fees through FEE-HELP.
5.1.4. No refund is available under the following circumstances:
a. Withdrawal after the Census Date for the teaching period;
5.1.5. In the case of the College’s default, refunds, when requested by a student, will be processed when:
a. The College ceases operations;
b. The course enrolled in does not begin on the agreed commencement date and an alternate date cannot be arranged;
c. The course enrolled in ceases to be provided at any time after it commences but before it is completed;
d. The course enrolled in is not provided in full to the student because a sanction has been imposed on the registered provider.
5.2 Residential accommodation fees
5.2.1. The Residential Agreement between a residential student and the College constitutes a fixed-term rental agreement between the student and the College for the period of one academic semester (up to 18 weeks). This agreement means there is an obligation on the student to pay College Accommodation and the Catering Service fees (if applicable) for the entire semester.
5.2.2. No refund for College Accommodation fees is available if the premises are vacated by the student before the end date of the rental agreement.
5.2.3. Before commencing studies, a total refund for residential fees may only be granted under the following circumstances:
a. Withdrawal from the course;
b. One week notice has been given by the student.
5.2.4. After commending studies, a pro-rata refund for residential fees may only be granted under the following circumstances:
a. One week notice has been given by the student.
5.2.5. If a student is required to vacate the premises in the case of Provider default (see clause 5.1.5), the student will be granted full refund of Residential accommodation and catering fees.
5.3 Other goods and services
5.3.1. Other goods and services include but are not limited to:
Goods:
- Meals
- Academic Transcript
- Testamurs
Services:
- Student Services and Administration Fees
- Dinner Service/Formal Hall
5.3.2. No refund is available for meals.
5.3.3. A total refund will be granted for a required service if that service has not been provided by the College.
5.3.4. No refund is available for a required service if that service has been provided by the College. For the purpose of this clause, a service is deemed to be provided if the College has made it available to the student irrespective of the fact whether the student has actually
used the service.
5.4 Residential and other deposits
5.4.1. Residential and other deposits include but are not limited to:
a. Residential Bond;
b. Storage deposit;
5.4.2. A student is entitled to receive a total refund of their Residential Bond when they permanently move out of the College Accommodation, provided all conditions stipulated under the Residential Agreement are met, as well as all other conditions as stipulated under 5.2.4. and 5.2.5.
5.4.3. The College is entitled to withhold any expenses for additional cleaning, replacement items required, or repairs to any damage incurred from Residential bond paid by the student.
5.4.4. Any deposits held by the College may be used to discharge outstanding debts to the College incurred by a student, including unpaid fines.
5.5 Fines and penalties.
5.5.1. Fees and penalties include but are not limited to:
a. Administration fee for late payment of accommodation invoices;
b. Administration fee for late payment of tuition invoices;
c. Release of results (if withheld due to debts);
d. Replacement key;
e. Replacement Student Identity Card;
f. Library fines.
g. Residential fines (breach of rules or expectations);
h. Other fines (breach of rules or expectations).
5.5.2. No refund is available for fines or penalties.
5.6 Refund Procedures
5.6.1. The College reserves the right to refund amounts in excess of those stated in this policy for compassionate reasons or where extraordinary circumstances apply.
5.6.2. Overpayment of fees will normally be credited to the student’s Campion account.
5.6.3. Students may elect to have fee refunds paid by EFT.
5.6.4. All applications for refunds must be submitted in writing to the Finance Office.
5.6.5. Students wishing to appeal against decisions under the Refund Policy should refer to the Non-Academic Grievance Procedures.
5.6.6. The Director of Operations has the authority to approve the full or partial refund of fees, charges or fines if recommended as part of the resolution of grievances.
5.6.7. The Refund Policy does not nullify the student’s right to take further action under
Australia’s consumer protection laws.
6. Roles and Responsibilities
6.1. The Director of Operations is responsible for approving fees, charges and penalties which apply to the College’s students.
6.2. Finance staff are responsible for the implementation of this policy.
7. References
7.1. Alphacrucis College Refund Policy
7.2. UNSW Student Fee Policy